1
Order Processing
- Processing Time: Orders are processed within 1–2 business days after payment confirmation.
- Order Confirmation: A confirmation email will be sent with order details and tracking information once dispatched.
2
Shipping Methods & Delivery Timelines
Domestic Shipping (Within India)
We partner with leading logistics providers (Sequel Logistics & BVC Logistics) to ensure secure and timely deliveries.
- Standard Delivery: Estimated delivery within 5–7 business days.
International Shipping
- We offer international shipping worldwide through DHL, ensuring your orders reach you safely and efficiently wherever you are.
3
Shipping Charges
- Domestic Orders: Shipping charges are calculated at checkout based on the delivery location and order value. Complimentary shipping is available on all domestic orders above ₹50,000.
- International Orders: Shipping fees are calculated at checkout based on the destination country. Any destination customs duties or import taxes are the responsibility of the customer.
4
Order Tracking
Once shipped, a tracking number will be emailed to you, enabling real-time tracking of your shipment.
5
Packaging & Security
- Secure Packaging: All orders are carefully packaged in tamper-proof and discreet packaging to ensure safe delivery.
- Signature Requirement: A signature is required upon delivery for security purposes.
6
Delivery Acceptance Guidelines
- Inspection Upon Delivery: Customers are advised to inspect the package for any signs of tampering or damage before accepting the delivery.
- If the package appears tampered with, please refuse delivery and contact our support team immediately.
7
Order Cancellations & Modifications
- Cancellations: Orders can be canceled within 24 hours of placement. A payment gateway charge may be deducted.
- Modifications: Changes to orders must be requested within 24 hours of purchase by contacting customer service.
8
Returns & Exchanges
- Return Window: Returns are accepted within 15 days of delivery, provided the item remains in its original, unworn condition with all packaging and documentation intact.
- Exchange Policy: Customers may request an exchange within 15 days of delivery. For further assistance, please contact customer support.
9
Customer Support
For any inquiries or assistance, feel free to reach out to us:
Available Monday to Saturday, 11 AM – 5 PM