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15-Day Money-Back Guarantee
We offer a 15-day money-back guarantee for eligible products.
Eligibility
- Items must be returned within 15 days from the date of delivery.
Conditions
- The product must be unused, in its original condition, and include all original packaging, certificates, and documentation.
- A processing fee of ₹1,000 will be deducted from the total refund amount to cover return shipping and administrative expenses.
Exclusions
- Customized or personalized jewelry.
- Items that have been resized, altered, or damaged post-delivery.
- Products previously exchanged under this policy.
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Exchange Policy
Within 15 Days
- Items may be exchanged for a product of equal or higher value.
- The item must be returned in its original condition with all accompanying documents.
Beyond 15 Days
- Exchanges may be considered at our sole discretion under our lifetime upgrade/buy-back policies and could be subject to adjustments based on the product's current market value.
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Order Cancellation Policy
Within 24 Hours
- Orders canceled within 24 hours of placement are eligible for a full refund, minus a 1% payment gateway fee.
Beyond 24 Hours
- Cancellations after this period will incur a ₹1,000 processing fee, along with a 1% payment gateway charge.
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Return Process
To initiate a return or exchange, please follow these steps:
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Contact Customer SupportEmail: aurolejewels11@gmail.com · Phone: +91 95101 09922 (Mon–Sat, 11 AM – 5 PM)
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Obtain a Return AuthorizationOur team will issue a Return Authorization Number (RAN) and provide return instructions.
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Secure Packaging & ShippingThe item must be securely packaged, ensuring it includes all original documentation. Return shipping details will be provided upon authorization.
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Refund Process
- Refunds will be processed within 7–10 business days after receiving and inspecting the returned item.
- Refunds will be credited to the original payment method used at the time of purchase.
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Additional Terms
- Aurole Jewels reserves the right to decline returns or exchanges if the product does not meet the eligibility criteria.
- For hygiene and safety reasons, certain items such as earrings may not be eligible for returns or exchanges unless found to be defective.
- Shipping fees, where applicable, are non-refundable.
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Customer Support
For any assistance, please contact our dedicated support team:
Available Monday to Saturday, 11 AM – 5 PM